International moving process

International Moving Process

1. Survey

Once you contact us, we will arrange a pre-move survey. This is where

one of our professional surveyors visits your home to calculate the

volume of your household goods. All our surveyors are highly

experienced moving specialists. They have worked in the removals

business for many years and have a high degree of industry knowledge.

The surveyor will spend time explaining the moving process in detail.

During the survey, they will walk around your home with you, making a

detailed inventory of the items you wish to move. Based on this

inventory, they will estimate the weight and volume of your goods. This

allows us to give you an accurate quote.Both the surveyor and your moving

coordinator will be able to talk you through any paperwork you need to fill out.

They can also explain storage options in case there is anything you do not wish to


2. Quote

The surveyor will pass their calculations and inventory onto our moving

team. You will be assigned a dedicated move coordinator, who will send

you our quote and a letter introducing themselves.

You can contact your coordinator with any questions you may have

regarding the quote or the removals process. They can also advise you

on filling out the necessary paperwork, or taking out the Transit


If you then choose to move with Happy Move, your coordinator will discuss your

moving date with you and will book a packing day with our trained crew.

Your coordinator is here to help throughout the entire moving process.

They will keep you fully informed of all key dates and will support you

at every step.

Our packing crew will arrive at the date and time agreed with you.  After laying protective coverings on floors, the crew will pack your

belongings using expert wrapping techniques and tailor-made packing

materials to minimize movement and therefore damage during transit. Our

foreman will prepare a computerized inventory of all items will label

each item with a bar-coded label as well as basic information about

your move.

3. Transportation

Depending on where you are moving to, your goods will either be

transported by road, sea or air. We’ll track each stage of your move

in our database, so your moving coordinator will be able to talk you

through likely transit times, and keep you informed at every step.

4. Customs clearance and delivery

When your belongings arrive at your destination country/city, they’ll

be collected by one of our trusted destination partners. We expect the

same high standards from our partners as we do from in-house staff, and

thoroughly assess them on strict criteria to make sure they deliver the

sort of service that we know you expect.

We handle everything for you at your destination. This includes customs

clearance and delivering your belongings to your new home as well as

final unpacking to the rooms of your choice.

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